Well, very simple things, simple things that we hear a lot of complaints about from other firms, from people who had other attorneys at other firms. Not getting back to them on the phone – that’s a big deal. It may not sound like much, but it’s a big deal. Just getting back to a client within 24 hours is very important to do, and it’s something that a lot of people complain about. It’s a very simple thing that we can fix, and we do. We hire good people, make sure that they’re paid well and their heart’s in their job, and because of that, we have people who care about the clients that come through our door.
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